Digital Service Associate
Actona Group A/S
Do you enjoy trying out new technology and finding better ways to get things done? We’re looking for a Digital Service Associate to handle customer claims and help us use AI and Automation to make everyday work easier.
You’ll learn our Aftersales processes by working with customer claims from start to finish. As you get to know the work, you’ll look for tasks that AI or automation could help with, whether that’s drafting a reply, finding information, or cutting down on manual steps.
Your key responsibilities
Handle your own customer claims and follow them through to resolution.
Gather and check photos, order details, and product information so you have what you need to assess each claim.
Keep customers informed and work with colleagues to resolve claims promptly.
Keep case records up to date, follow up on missing answers, and ask for help when a case needs to be escalated.
Spot repetitive tasks where AI or automation could save time.
Help build and test AI tools to summarise cases, draft replies, categorise claims, and find information.
Use approved tools, keep customer and company data safe, and check AI-generated work before using it.
Document how new workflows work and share useful templates and tips with the team.
Who are you?
You are motivated by performance and like learning new things and trying out ideas to see what works. You might be looking for your first job or have experience in customer service, administration, or a similar role. You don’t need a particular degree or a long CV. What matters is that you’re keen to learn and willing to take responsibility for your work.
You’re interested in AI and how it can help with everyday tasks. Perhaps you’ve tried an AI assistant, built a simple automation, or taught yourself to use a new tool. Experience with Microsoft 365, Excel, Copilot, or Power Automate is a plus, but not a requirement. You can communicate clearly in English and are comfortable following up with customers and colleagues.
You are curious, proactive, organized, and persistent. You keep track of the details and follow up until a task is finished. You’re happy to work through a queue of claims, but you’ll also ask whether there’s a simpler way to do something. For you, a useful tool is one that actually makes the work easier.
What we offer
At Actona Group, you’ll combine customer service, claims handling, and practical AI development. Working with real claims will give you a clear understanding of where the work takes time and where your ideas could help colleagues and customers.
You’ll work closely with the Aftersales team and colleagues in commercial and operational roles. Along the way, you’ll build experience in claims handling, process improvement, AI, and automation, and see how the changes you help introduce work in practice.
The position is based in Tvis, Holstebro.
Recruitment process
Please submit your application and CV via our recruitment system. Interviews will be conducted on an ongoing basis.
About Actona Group
Actona Group is an international furniture company headquartered in Denmark, operating in more than 90 countries. We develop, source, and sell modern furniture solutions to some of the world's leading retailers and private label customers.
We are on a continuous journey towards becoming a larger, stronger, and more sustainable company. We aim to create continued growth and value-adding services for the benefit of our customers and partners while minimizing our environmental impact.
Facts about Actona Group:
2,500 employees worldwide
Headquarters, showroom, and European distribution centre in Tvis, Denmark
Furniture production and local administration in Lithuania, Poland, and Ukraine
Trading company in China
Part of Lars Larsen Group