Customer Service Engineer
AZITECH ApS
At Azitech, strong customer communication is essential. You'll ensure structured dialogue and process continuity across our supply chain and sales networks.
Key Responsibilities
Customer Communication
Act as first-line contact for incoming emails and enquiries.
Ensure continuity in dialogue when Key Account Managers are unavailable.
Coordinate responses between customers, KAMs, and suppliers.
Sales & Enquiry Support
Follow up on previous quotations and dormant enquiries.
Log lead activity and follow-ups in CRM/ERP .
Register quote logs and update statuses aligned with EN9120 requirements.
Quality & Inspection
Assist in Goods In / Goods Out PCB inspection documentation.
Ensure inspection data is complete, archived, and linked to orders.
Maintain and update KPI and performance tracking logs.
Background & Skills
Technical Expertise
Experience from PCB manufacturing or PCB supply chain.
Understanding of PCB enquiries and technical communication.
Familiarity with quality documentation in manufacturing environments.
Professional Attributes
Highly structured, organized, and detail-oriented.
Excellent written and verbal communication skills.
Comfortable working inside CRM/ERP systems.
Proactive mindset—ensuring nothing "falls between chairs."
Reporting Structure
Reports to Sales/Management, working closely with KAMs, Quality, and Operations teams.